TOP 10 FREQUENTLY ASKED QUESTIONS

Over the years we have gathered up our most frequently asked questions and decided to write about them in hopes it will answer some of the mysteries surrounding Virtual Assistants.

  1. What the heck is a Virtual Assistant anyway?
    When people ask me “What do you do?” and I tell them “I am a Virtual Assistant,” nine times out of ten they ask me “What the heck is that?” Well, let me explain. A highly valuable self-employed individual who provides professional administrative, marketing, and consulting services (just to name a few) to Entrepreneurs, Solopreneurs, Small-Medium Sized Businesses remotely from a home office. Virtual Assistants (also referred to as VA’s) are becoming more and more commonly used and are an absolute hidden gem. They can handle the same tasks as an in-house assistant with many added benefits. VA’s can work with you on a contract or freelance basis and can provide a wide variety of, sometimes specialized, services. With technology today, there is not much that you cannot outsource to a Virtual Assistant.
  2. What do you do?
    Each Virtual Assistant company will have their own unique offerings. Our company offers Administration, Marketing and Design, Consulting and Coaching. We specialize in Real Estate but have clients from all types of businesses as well. Variety is the spice of life –  right?! We cover everything from spreadsheets to social media marketing to branding and business coaching.
  3. What don’t you do?
    Our company does not take incoming calls (receptionist), handle bookkeeping, accounts receivable or payable, invoicing or accounting. We are happy to recommend trusted businesses and our partners to help you out with these services.
  4. Where are you and your Virtual Assistant’s located?
    We take pride in being a 100% Canadian company. All our Virtual Assistants are in Canada and serve businesses and individuals across our country. We support local business and love to support Canadian entrepreneurs and companies.
  5. How does it work? How do we work together?
    First, we have a call to discuss your unique requirements; we provide a custom quote then if we decide to move ahead, we sign our contracts. Once all the paperwork is done, and out of the way we have our onboarding call and discuss how we can provide you with solid support for your success! You can learn more with 6 Easy Ways to Work With A Virtual Assistant.
  6. What are the benefits of using a Virtual Assistant?
    The benefits of a Virtual Assistant are that you can use our services on an as-needed basis, on-going or for a one-time project you need to get done. No worries about filling hours, keeping someone busy. In a pinch? Just reach out, and we can help take some of the stress out of your day and put time back on your side. You can save $1,000’s in business expenses by hiring a Virtual Assistant versus an in-house employee. Read the cost comparison on our blog.
  7. What do you do to ensure the privacy and protection of information and data?
    We have all clients sign a confidentiality and non-disclosure agreement. All private information including passwords, login details, credit card info is all stored in a secure database that you have control over your data. We share information via Google Drive or DropBox for Business. The House Wren is covered by insurance for both Errors and Omissions as well as Cyber Insurance. We take your privacy very seriously.
  8. When should I hire a Virtual Assistant?
    If you find you’re so busy working “in” your business rather than “on” your business, there’s a good chance that’s it’s hurting your bottom line.  If you’re drowning in to-dos, missing deadlines or just have a wish list, let’s get it done and move your business to the next level. Make a list of all the most important items you would like off your plate this and will help you to prepare your game plan on getting your business back to a productive and well-performing machine (Read: To Do’s Before Hiring A Virtual Assistant). Still not sure? Read 7 Signs Your Small Business Could Use A Virtual Assistant.
  9. How do you charge?
    Each Virtual Assistant company will vary, but ours offers packages, a-la-carte options as well as hourly. We will have a call with you, assess the most economical option for your business needs and provide you with a quote. Each quote includes a scope of work as well as costs.
  10. How am I billed? How is time tracked?
    Our company bills monthly for hourly and packages, one-time projects are 50% of the cost before the project commences and the remaining 50% upon completion. Payment methods include e-transfer, credit card, cheque or cash. HST applies to all charges. Hourly work is timed by the minute, no minimum and no rounding up.

So, there you have it our top 10. Is there anything we haven’t covered? If you have any questions, please don’t hesitate to reach out. We’re more than happy to answer your questions! Should you be interested, we also do in-office education seminars on what a Virtual Assistant is and how to hire your own. Give us a call today to find out more!

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