Privacy Policy

Last updated May 28, 2018

Who we are

This website http://www. thehousewren.com is owned and operated by The House Wren Virtual Assistant Solutions, an Ontario Company. Our principal place of business is located at 778 Greenbriar Drive, Oshawa, ON L1G 7J6

Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill out a contact form you are agreeing to be contacted via the information submitted. Your information will be sent to us via email and will be stored in our Database for followup and sales purposes. You can request at any time for your contact information to be deleted.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics and all data will be anonymized before storage and processing begin.

Who we share your data with

We do not disclose personal data that we collect about you, except as described in this Privacy Notice or in separate notices provided in connection with particular activities. We may share personal data with vendors who perform services on our behalf based on our instructions. We do not authorize these vendors to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share your personal data (i) with our subsidiaries and affiliates; (ii) if you are a prospective client, with associates who may have interest in our services; and (iii) with others with whom we work, such as consultants and subcontractors, to complete your project or service.

In addition, we may disclose personal data about you (i) if we are required to do so by law or legal process; (ii) to law enforcement authorities or other government officials based on a lawful disclosure request; and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

third party ACCESS

We use certain trusted third parties to help us provide, improve, promote and protect our services. We may use third parties to help us protect your information, provide you with customer support, manage our ads on other sites or assist with data storage. These third parties may access your information only with our express consent and only for the purposes authorized and we require them to provide the same level of protection as outlined in this policy. We may also share with third parties aggregated or anonymized information that does not directly identify you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We store in our systems the personal data we collect in a way that allows the identification of the data subjects for no longer than it is necessary in light of the purposes for which the data was collected, or for which that data is further processed.

We also determine this specific period of time by taking into account the necessity to retain the personal data collected, in order to offer services established with the user and or the existence of specific legal obligations that make the processing and related storage necessary for a specific period of time.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request at any time that we erase any personal data we have about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We also may transfer the personal data we collect about you to countries outside of the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal data. When we transfer your information to other countries, we will protect that data as described in this Privacy Notice and such transfers will be in compliance with applicable law.

The countries to which we may transfer the personal data we collect about you may be:

  • Within the European Union
  • Outside the European Union

When we transfer personal data from within the European Union to countries or international organizations that are based outside the European Union the transfer takes place on the basis of:

  • An adequacy decision by the European Commission; or
  • In the absence of an adequacy decision, other legally permitted grounds: (a) a legally binding and enforceable instrument between public authorities or bodies; (b) binding corporate rules; or (c) standard data protection clauses (formerly called the Model Clauses) promulgated by the Commission.

Your contact information

We may collect personal data about you in a variety of ways, such as through our Sites and social media channels; at our events; through phone, through RFP requests; in connection with becoming a client; or in connection with our interactions with clients and vendors. We may collect a selection of personal data dependant on the nature of the relationship, including, but not limited to (as permitted under local law):

  • contact information (such as name, postal address, email address and telephone number);
  • username and password when you register on our Sites;
  • the information you provide us about friends or other people you would like us to contact. (The Controller assumes that the other person previously gave an authorization for such communication); and
  • other information you may provide to us, such as in surveys or through the “Contact Us” feature on our Sites.

Additional information

In addition, if you are an associate or potential client, you apply for a position or fill out a contact us form, we may collect the following types of personal data (as permitted under local law):

  • credit card information for billing purposes;
  • employment and education history;
  • language proficiencies and other work-related skills;
  • government-issued identification number;
  • date of birth;
  • gender;
  • proof of insurance;
  • tax-related information;

In addition, we may collect information you provide to us about other individuals, such as information related to emergency contacts.

How we protect your data

We process the personal data we collect, also by automated means, for the purposes defined above and for a specific period of time.

We maintain administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. In order to ensure adequate security and confidentiality of the personal data, we may apply the following security measures as appropriate:

  • Encryption of data in transit;
  • Strong user authentication controls;
  • Hardened network infrastructure; and
  • Network monitoring solutions.

HOW WE USE YOUR DATA

  • To notify visitors about important updates
  • To contact customers for marketing
  • Shared with third parties for analytics or advertising purposes
  • To improve the content
  • To display and measure ads and services

What data breach procedures we have in place

You will be notified within 72 hours of a breach, the data that has been compromised and steps being taken to rectify the situation.

FUTURE CHANGES TO PRIVACY POLICY

We may update this Privacy Policy in order to comply, reflect changes and or to satisfy legal requirements. You will be notified 30 days in advance of any further changes being made to this policy via our website. A notice will be posted. If we have your email and express permission to contact you then you may also receive notice via email correspondence.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice, or if you would like to exercise your rights, please write to:

The House Wren Virtual Assistant Solutions
Attn: Karissa Jones, Principal
778 Greenbriar Drive, Oshawa, ON L1G7J6

Alternatively, if you are located in the European Union, you may contact your local Data Protection Officer, as identified in the Privacy Notice on your local website.